Shipping & Delivery

Delivery Times 

Order processing and verification typically takes 1-2 business days depending on demand levels and product shortages.

The expected time of arrival is 7-14 business days.

You will always receive an email once your order is processed as well as a tracking number.

Changes To Orders

Once an order is placed, we cannot add, remove, or change any items/addresses in the order.

Incorrect Addresses

In the event that a delivery address is submitted incorrectly when an order is placed, Derene assumes no responsibility and cannot ship out a replacement package or refund these orders.

If you realize that you submitted an incorrect address at the time of your order, please email us through our Contact Us page to notify us immediately. We can only correct the address if the order has not been shipped out yet.

Cancellations

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed. 

If order is canceled within 30 minutes there is a transaction fee of $5 per each order

Please contact us at getderene@gmail.com as soon as possible if you'd like to cancel an order that you have just made.